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Hi
Since the installation of ASG remote Desktop 2017, I can't use my defined credentials. That always asked for my wondows securty.
More, I lost the "Credrentials" option when I'm going in the properties of a connexion.
Can you help me to fix this problem?
Thanks
Steve
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Hi Steve, sorry for the delay. Thats not usual but could happen...not often however. To your problem: what was the former version you come frome ?
Have you checked the role item for the connection where you dont see "credential" settings ? The "role" credentials must be enabled. If thats enabled do you see the credentials or is there simply "nothing" ?
Best regards,
Michael
best regards,
Michael -- michael.scholz@asg.com --
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Hi Meto,
so I assume you have added the role "credentials" otherwise you would not be able to see credentials at all. There is an option in the credetial settings "Options" - "Always prompt for password" that should not be set. You can check that if not already done.
Best regards,
Michael
best regards,
Michael -- michael.scholz@asg.com --
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Hi michael,
No this checkbox isn't set anywhere
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So you are working in file-mode or database mode ? You can choose the credentials but if you re-open the connection setting the settings is lost ? Do you use Security groups ? You say you upgraded from 2012 to 2017..hmm.. have you checked the security settings regarding the right to modify connections for the affected user in the connection tree ?
best regards,
Michael -- michael.scholz@asg.com --
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Can you please create a new credentials object in Navigation - and a new connection object - add Role "Credentials" - assign your Creds and try to start your connection - is that working?
Regards/Gruss
Oliver